Returns / Exchanges

 Received your item but realised it's not suitable or changed your mind about the color? Don't worry we got you covered. You can exchange or return the item for a refund within 14 days after delivery!

Free 14 Days Returns

If you’re not 100% satisfied with your purchase, you may return the product(s) within 14 days from the date you received it. All products must be in the same condition and returned with the original packaging.

We will bear any delivery cost associated with such returns.

A refund will be processed within 7 working days. If you didn’t receive the refund, please email us at support@thenovuslab.com.

Sales products and drinkware are not eligible for return.

All returns are to be mailed back to 84 Genting Lane, Axxel Innovation Centre, Singapore 349584. 

1 To 1 Exchange Available

We will provide a 1 to 1 exchange for any defective product(s). You must request for an exchange within 30 days upon receiving it.

We will bear any delivery cost associated with such exchange.

A receipt or other proof of purchase must be provided at time of return. An email notification will be provided upon completion of inspection of the returned item notifying of approval or rejection of the exchange.

If the product you would like to exchange is out of stock, a full refund would be given back to you.