Delivery & Collection

Have questions on Delivery? Please live chat us or email us at
support@thenovuslab.com and we’ll get back to you as soon as we can!

Free 2 Day Doorstep Delivery*

We offer free delivery within Singapore for all orders above S$50, excluding restricted locations like military camps, airport and Jurong island.

For orders below S$50, a delivery fee of S$7 will be applied.

Orders will be shipped within the next working day upon receipt of payment. Delivery within Singapore will usually be delivered within a day.

In an unlikely event that your delivery is delayed, we will do our best to deliver your orders within 3-4 working days.

We're using our in-house courier. Hence, no tracking will be provided. Once your order is dispatched, you will receive an email notification.

Warehouse Collection

For same day warehouse collection, orders have to be made before 12pm with a confirmed appointment. You may pick up your order once your appointment is confirmed.

To book an appointment for self collection, you can email us at: support@thenovuslab.com or whatsapp us!
Collection hours: 10am to 5pm, Monday - Friday. 

Address: Warehouse (Level 4)
84 Genting Lane,
Axxel Innovation Centre,
#04-07, Singapore 349584.