Delivery & Collection MY
Have questions on Delivery? Please live chat us or email us at
support@thenovuslab.com and we’ll get back to you within 3 working days!
Free 2 Day Doorstep Delivery*
We offer free delivery within Singapore for all orders above S$50, excluding restricted locations like military camps, airport and Jurong island.
For orders below S$50, a delivery fee of S$7 will be applied.
Orders will be shipped within the next working day upon receipt of payment. Delivery within Singapore will usually be delivered within a day.
In an unlikely event that your delivery is delayed, we will do our best to deliver your orders within 3-4 working days.
We're using our in-house courier. Hence, no tracking will be provided. Once your order is dispatched, you will receive an email notification.
Warehouse Collection
For same day warehouse collection, orders have to be made before 12 pm with a confirmed appointment. You may pick up your order 4 hours after it's confirmed.
To book an appointment for self collection, you can email us at: support@thenovuslab.com
Collection hours: 9 am - 6 pm, Monday - Friday.
Address: Warehouse (Level 4)
84 Genting Lane,
Axxel Innovation Centre,
#04-07, Singapore 349584.