Delivery

Have questions on Delivery? Please live chat us or email us at support@thenovuslab.com,
and we’ll get back to you within 3 working days!

Free 2 Day Doorstep Delivery*

We offer free delivery within Singapore for all orders above S$50, excluding restricted locations like military camps, airport and Jurong island.

For orders below S$50, a delivery fee of S$7 will be applied.

Orders will be shipped within the next working day upon receipt of payment. Delivery within Singapore will usually be delivered within a day.

In an unlikely event that your delivery is delayed, we will do our best to deliver your orders within 3-4 working days.

We're using our in-house courier. Hence, no tracking will be provided. Once your order is dispatched, you will receive an email notification.

Warehouse Collection

For same day warehouse collection, orders have to be made before 12pm. You can pick up your order after 4 hours once it's confirmed.

For orders before 12pm, you can collect it on the same day at 5pm-6pm. 
Collection hours: 9am-6pm, Monday - Friday. 

Address: Warehouse (level 4) at 84 Genting Lane, Axxel Innovation Centre, #04-07, Singapore 349584.